Questions to Ask When Hiring a Home Care Provider:
Is the agency licensed by the Illinois Department of Health for home health, home services, home nursing, or home services/home nursing employment?
Are both the caregiver and agency bonded for theft and property damage?
Is the agency and its caregivers insured to cover any home-related injuries, ensuring I am not liable?
Who is responsible for paying the caregiver’s taxes?
Has the caregiver undergone a thorough background check?
What training has the caregiver received?
What if I am unsatisfied with a caregiver, especially on weekends or evenings?
Does the caregiver drive and have their own vehicle?
Am I required to provide caregiver breaks during the day or night?
What does my insurance cover, and what distinguishes Home Health from Private Duty Home Care?
How frequently will a registered nurse (R.N.), physical therapist (P.T.), or occupational therapist (O.T.) visit if I already have home health services?
Will someone from the agency, other than the caregiver, visit me at home?
Can I interview staff before they start working with me or my loved one?
Are there any hidden or unexpected fees, such as placement or assessment fees?
How and when are rates increased?
What are the agency’s policies on cancellations?
Are there minimum hourly care requirements?
How is overtime handled for employees?
Are there increased rates for nights, weekends, or holidays?
What is the distinction between a “come and go” and “live-in” caregiver? How can I determine which is suitable for my needs?
Do I need to sign a contract for care, and what is the commitment period?
Can I request care on an as-needed basis, or do I need a set schedule?
Things to Consider When Hiring a Caregiver:
Has my family member had a caregiver in their home previously, and were they receptive to the care?
How does memory loss affect the type of care needed?
Are we seeking a “come and go” or “live-in” caregiver, and what are the caregiver’s needs for each type?
What type of personality would best match my family member, especially considering personal care expectations?
Are there specific triggers that work best to redirect my family member?
Are there any behaviors or safety concerns that caregivers should be aware of?
Does my family member have special hobbies or interests that a caregiver could engage them in?
Will I require a caregiver who can drive with their own vehicle?
